Analysis of Work Motivation, Work Discipline and Compensation in an Effort to Improve Employee Performance in Belikopi Merr Surabaya

Abstract

This study aims to analyze work motivation, work discipline, direct compensation and obstacles that affect the performance of employees of Belikopi Merr Surabaya. The samples in this study are Area Managers, Store Captains, and Employees. Data collection techniques used are observation, interviews and documentation. This study uses descriptive qualitative data analysis consisting of data reduction, data presentation and drawing conclusions/verification as well as testing the validity of the data used, namely triangulation of sources and techniques. The results of this study found that the work motivation of Belikopi Merr Surabaya employees was quite good, the work discipline of Belikopi Merr Surabaya employees was fairly good, direct compensation for Belikopi Merr Surabaya employees is still lacking and the obstacles that affect employee performance are: (a) Employees who do not have skills at work, (b) Employees who do not understand the disciplinary regulations that have been set, (c) Salary and Incentives , (d) Employees who are not responsible for their work.